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What is your delivery process after placing an order?- Thursday 29 June, 2006
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Once an order is placed with us, it takes up to 2 days to process, after it has been processed; we then send the data to the warehouse. Once the warehouse receives the information it requires to ship your order, it the packs the orders in batches. Once a batch is fully packed, it is then sent to our logistics centre, and then is sent out either via priority airmail, or through economy airmail. Orders shipped via economy airmail take between 10 and 21 business days to arrive; orders sent priority airmail take between 4 and 7 business days to arrive
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What if I have ordered and still have not received the goods?- Thursday 29 June, 2006
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| If you ordered your the products to be sent via economy airmail, please allow up to a maximum of 35 business days for them to arrive, if they have not arrived in this time, please feel free to contact us either via e-mail or call us on +44 (0) 2895 81 0446, and we will arrange for compensation on your order. If you ordered your the products Priority airmail, and have not received them within a maximum of 14 business days, please contact us either via e-mail or call us on +44 (0) 2895 81 0446, and we will arrange for compensation on your order. |
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What if I ordered six products and received only three?- Thursday 29 June, 2006
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| We dispatch the packages through Priority Air Mail. In case of multiple products we pack them as separate shipments. Generally, packages are sent individually. We mail the packages at the same time but their arrival dates may vary. It may take from two to three days for the full delivery to be executed. |
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What is Priority Air Mail?- Thursday 29 June, 2006
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| Priority airmail packages are sent out as priority packages, and once these packages reach the post office, they are sent on the next available transport to the relevent country. These orders arrive extremely fast, and are recommended for all of our customers. |
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Do you send the ordered pack by courier services (e.g. DHL)?- Thursday 29 June, 2006
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No. We are working with the Priority Air Mail only, and our service is fast and reliable.
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Can I track my parcel by means of its number?- Thursday 29 June, 2006
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| No. We do not receive any form of tracking numbers on the products sent out from our warehouse. |
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Are there countries to which you do not deliver?- Thursday 29 June, 2006
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Due to customs restrictions and high delivery failure rates, we do not deliver to the following countries:
Algeria Indonesia Pakistan
Angola Jamaica Paraguay
Australia Japan Peru
Belize Korea Saint Vincent and the Grenadines
Bolivia Lebanon Swaziland
Botswana Lesotho Thailand
Brazil Libya Vietnam
Cuba Madagascar Zambia
Egypt Mongolia
Gabon New Caledonia
India Madagascar |
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Can I resell the products offered by you?- Thursday 29 June, 2006
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| The answer is a definite NO. All the products we sell are for personal use only, any other uses for our products would make them liable for duty taxes. |
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Do you sell products other than those on your website?- Thursday 29 June, 2006
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| No, the products listed on our pages are the only products we currently sell. However we do sometimes receive new products to sell, so therefore it is best for you to continually check the website for the brands that you are looking for, if we do not currently have, we may have it sometime in the future. |
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Why are the prices of your products so competitive?- Thursday 29 June, 2006
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| We purchase our products in bulk, enabling us to negotiate lower prices with our suppliers, these savings we make are directly passed on to you, with our great prices we offer on all of our products. |
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