All of the products shipped from duty-free-store.com are sent through international airmail, and comply with international mail regulations in regard to the sale and shipping of duty-free products.

Each product ordered on duty-free-store.com is sent in its own package, this ensures that the restrictions that apply to weight and value for duty free products is not surpassed. This ensures that you will not be required to pay Duty Tax on your shipment. Although every product is packaged separately, they are shipped to you on the same day. This does not necessarily mean that you will receive all cartons that you have ordered at once. It can take up to 10 days after the first carton is received to receive a full order of more than one carton.

We offer two different types of airmail shipping:

Economy Airmail, economy airmail can take anywhere from 14 to 21 Business days, from date of shipment, to receive your order. Economy airmail is free for all orders.

Priority airmail, priority airmail takes from 5 to 10 business days, from date of shipment, for you to receive your order. Priority airmail is optional for all orders and costs $0.49 per carton ordered.

Shipment times are from the day your ordered is shipped. Orders are shipped once they are fully funded, with Visa this can take from 2 to 4 business days, with e-check this can take 5 to 7 business days.

Please remember to include your full shipping address when filling out the order form, to ensure that you receive your products as fast as possible.

If you are told to pay duty taxes on any of your packages, please refuse receipt. These packages will then be returned to us. Upon receipt of the returned package in our warehouse, we will credit you the full value of the packages we receive.

If for any reason you wish to return any of the products ordered, please return the full carton of cigarettes to us, if you have to pay for your cigarettes to be returned, please fax us a copy of your receipt from the post office. Once we receive the faxed copy of the receipt from you, we will refund the full value of the products returned, and all additional shipping charges you have paid.

To obtain more information on how you can return your cigarettes, please call us on: 606-658-0072.